Free shipping on every order, to all 237 countries we ship to, however much you buy. Bikes ship by freight on a pallet, helmets and gear by parcel. Every shipment is tracked and covered against loss or damage in transit if it goes missing or arrives damaged you get a replacement or a full refund, with no carrier claim on your side.

Orders leave the warehouse in 1–3 business days and arrive in 15-20 business days from dispatch (about 22–30 calendar days in total). You receive a tracking link by email as soon as the carrier scans the shipment, and you can follow it any time on our tracking page. Remote areas and customs inspections can add a few days.

The taxes shown at checkout are included in the total you pay. Some countries charge import duties that are not collected at checkout where that happens they are the customer’s responsibility, so check your local threshold before you order. We declare every shipment at its real value.

Checkout runs on Shopify’s encrypted, PCI-compliant checkout the same system used by millions of stores. Card details go straight to the payment processor; we never see or store them. The payment methods available to you are shown at checkout.

Inspect the crate or parcel with the driver and note any visible damage on the delivery receipt; concealed damage must be reported within 5 days. If it does not power up or arrives damaged, send us photos or a short video within 14 days: we ship the parts, or a replacement if parts cannot fix it, and we pay the freight both ways. Defective or transit-damaged orders are never charged return freight.

30 days from delivery for unused items in the original packaging. Email support@gervanzo.us.com with your order number and we send the return authorisation and instructions. For change-of-mind returns on a bike the return freight is deducted from the refund and we tell you the exact amount before you ship. Refunds go back to the original payment method within 10 business days of inspection.

Every bike carries the manufacturer’s parts warranty (6 months, parts replacement). Wear items tyres, brake pads, chains, sprockets, clutch plates, fluids and damage from crashes, racing, water ingress or modifications are not covered. Claims go through us: email the serial number, photos and a description of the fault.

Every bike order includes a free full-face helmet: pick the model and size in the dropdown on the bike’s page before you add it to the cart, and it is added at 0.00 automatically. If you would rather have a different one, any helmet in the helmet collection can be chosen.

Email support@gervanzo.us.com or use the contact form. We reply within 24 hours on business days before you order as well as after.