Contact information
Contact information
Questions about an order, shipping, a return or a warranty claim? Email us and we will get back to you.
Business: ERTANINCE LLC (Gervanzo)
Address: 7901 4th St N ste 300, Petersburg, FL 33702, United States
Email: support@gervanzo.us.com
Website: gervanzo.us.com
Please email us before sending anything to this address. Returns are only accepted with a return authorization and are collected by freight carrier, so do not ship anything to us without one.
What to include in your email
- Order questions, returns and cancellations: your order number.
- Warranty claims: the bikeโs serial number, photos and a description of the fault.
- Damaged or non-working bike on arrival: your order number and photos or a short video.
- Address changes: your order number and the new delivery address. Please write to us before your order is dispatched.
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