Smooth, powerful and ready for a full day riding the trails.
Great handling and smooth acceleration on rough tracks.
Solid build quality and plenty of range for weekend adventures.
Comfortable, responsive and capable on steep climbs.
BEFORE YOU ORDER
Neon Tide has a more playful identity than the black or metallic options. That gives it a clear role for someone building a distinctive trail outfit. The product listing does not provide the independent safety-test evidence needed to judge protection from the design alone.
A bold helmet like Neon Tide benefits from a coordinated goggle and jersey choice. But for actual riding, check head shape, liner feel, chin-strap adjustment and certification first, especially if the helmet will be worn for long sessions.
Our own notes on the product, written from the published specification โ not customer reviews. Questions we have not answered here: support@gervanzo.us.com.
WHY ORDER FROM US
No shipping charge on any order, anywhere in the 237 countries we ship to. Bikes travel by freight on a pallet, helmets go by parcel.
You get the tracking link as soon as the carrier scans the shipment. Delivery is 15-20 business days from dispatch.
Dead on arrival or damaged in transit? Tell us within 14 days with photos we replace it and pay the freight both ways.
Changed your mind? Unused and in the original packaging, within 30 days. We send the return authorisation and the instructions.
Payments are processed by Shopify on an encrypted connection. We never see or store your card details.
support@gervanzo.us.com โ a human reply within 24 hours on business days, before and after your order.
Gervanzo, Parodos Strimonos 4, Serres, 621 24, Greece. Taxes shown at checkout are included in your total; import duties, where a destination country charges them, are the customerโs responsibility.
The questions people ask us most โ answered straight.
Free shipping on every order, to all 237 countries we ship to, however much you buy. Bikes ship by freight on a pallet, helmets and gear by parcel. Every shipment is tracked and covered against loss or damage in transit if it goes missing or arrives damaged you get a replacement or a full refund, with no carrier claim on your side.
Orders leave the warehouse in 1โ3 business days and arrive in 15-20 business days from dispatch (about 22โ30 calendar days in total). You receive a tracking link by email as soon as the carrier scans the shipment, and you can follow it any time on our tracking page. Remote areas and customs inspections can add a few days.
The taxes shown at checkout are included in the total you pay. Some countries charge import duties that are not collected at checkout where that happens they are the customerโs responsibility, so check your local threshold before you order. We declare every shipment at its real value.
Checkout runs on Shopifyโs encrypted, PCI-compliant checkout the same system used by millions of stores. Card details go straight to the payment processor; we never see or store them. The payment methods available to you are shown at checkout.
Inspect the crate or parcel with the driver and note any visible damage on the delivery receipt; concealed damage must be reported within 5 days. If it does not power up or arrives damaged, send us photos or a short video within 14 days: we ship the parts, or a replacement if parts cannot fix it, and we pay the freight both ways. Defective or transit-damaged orders are never charged return freight.
30 days from delivery for unused items in the original packaging. Email support@gervanzo.us.com with your order number and we send the return authorisation and instructions. For change-of-mind returns on a bike the return freight is deducted from the refund and we tell you the exact amount before you ship. Refunds go back to the original payment method within 10 business days of inspection.
Every bike carries the manufacturerโs parts warranty (6 months, parts replacement). Wear items tyres, brake pads, chains, sprockets, clutch plates, fluids and damage from crashes, racing, water ingress or modifications are not covered. Claims go through us: email the serial number, photos and a description of the fault.
Every bike order includes a free full-face helmet: pick the model and size in the dropdown on the bikeโs page before you add it to the cart, and it is added at 0.00 automatically. If you would rather have a different one, any helmet in the helmet collection can be chosen.
Email support@gervanzo.us.com or use the contact form. We reply within 24 hours on business days before you order as well as after.
